Safer Gambling

Safer Gambling at Rkgg

Rkgg is committed to a safe, controlled gambling experience. This page explains the practical safeguards, tools, and support available to help you manage your play within responsible boundaries. All measures comply with licensing requirements and applicable laws.

Age Verification and Underage Safeguards

Gambling is restricted to individuals who meet the legal age in their jurisdiction. We conduct age verification during account creation and may perform ongoing checks. If we cannot confirm your age, we will suspend your account and request documentation to prove you are of legal age. Any participation by someone under the legal age will result in forfeiture of winnings and immediate account closure. If you use a shared device, protect your login credentials and consider parental control measures to prevent unauthorized access.

Tools to Manage Your Play

• Deposit limits — Set limits on the amount you may deposit over a daily, weekly, or monthly period. You may decrease a limit at any time, with immediate effect. Increases to the limit require your confirmation and apply after a 24-hour interval. These controls help you align deposits with your budget and time horizon.
• Reality checks — Time-based reminders that help you monitor how long you have been playing. Configure reminder intervals in your account settings. Reminders appear after the chosen period and require your acknowledgement to dismiss. Availability may vary by product type.
• Time Out — A temporary cessation of activity on your Rkgg account for a defined period. Time Out can be set from 24 hours up to a maximum of six weeks, during which access to your account is restricted and marketing communications are paused. At the end of the period, you may resume activity or extend the Time Out as you choose.
• Self-exclusion — A formal exclusion from all Rkgg gambling services for a period of six months to five years. During the exclusion, all access and marketing are blocked. Ending self-exclusion requires adherence to the defined process and a cooling-off interval before re-entry. Self-exclusion is binding for the chosen duration, and re-entry is subject to verification and consent processes.
• Product blocking — Restrict access to specific product categories (for example, Casino, Sportsbook, or a subset of games). Product blocks are set per account and may be adjusted by you via account settings or by contacting support.
• Account closure — You may request indefinite closure of your Rkgg account. After closure, access to the account is terminated in accordance with the closure process, and re-entry would require a new registration and compliance with applicable terms.

External Support and Resources for Gambling Harm

Rkgg recognises external organisations that provide confidential information, support, and treatment for gambling-related harms. If you seek help, you may contact these organisations directly, or request information from Rkgg about local resources in your jurisdiction. These services operate independently of our platform and provide guidance, counselling, and treatment options as appropriate.

How to Enable and Manage Safety Tools

All safety tools are accessible in the Safer Gambling section of your account. Once you select a tool, the applicable changes take effect as described in each tool’s terms. You may adjust, pause, or remove safeguards at any time, subject to the requirements of the chosen tool and governing law.